Refund policy

We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

Return Conditions
To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with all original tags attached, and in its original packaging. A receipt or proof of purchase is also required.

How to Initiate a Return
To begin the return process, please contact us at margaretcaldwell3626@outlook.com. 

Return Approval
If your return is approved, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that items returned without prior authorization will not be accepted.

For any return-related questions, feel free to reach out to us at margaretcaldwell3626@outlook.com.

Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and make it right.

Non-Returnable Items
The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-returnable. If you have questions about a specific item, please contact us.

Exchanges
The quickest way to get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

EU 14-Day Cooling-Off Period
For merchandise shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply: the item must be unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card issuer may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at margaretcaldwell3626@outlook.com.